If you continue to experience issues with create case, logging into the Signifyd console or seeing a blank page, please contact us via the support portal: signifyd.com/support
Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Posted Oct 19, 2020 - 10:37 PDT
Update
We are continuing to investigate this issue.
Posted Oct 19, 2020 - 10:36 PDT
Investigating
We are experiencing an intermittent "Console Server Error." Some users aren’t unable to successfully log into the Signifyd Console and view, or search for, processed orders.
We are investigating the issue and will update the status page once additional information is available.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational: - Case Creation: Submitted cases are being received and queued for processing - Case Processing: Submitted cases are successfully processed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders
Posted Oct 19, 2020 - 10:13 PDT
This incident affected: Console and Reporting (Console).