Signifyd Status

All Systems Operational

Order Review Operational

API & Webhooks Operational

Case retrieval Operational

API Operational

Webhooks Operational

Console and Reporting Operational

Reporting Systems Operational

Console Operational

Email Notifications Operational

3rd Party Integrations Operational

Shopify Operational

BigCommerce Operational

Support Operational

Ticketing Systems Operational

Phone Systems Operational

Knowledge Base Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 24, 2023

No incidents reported today.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

Console / Server Error

Resolved - The "Console Server Error" issue has been resolved and all users should be able to log into the Signifyd Console and access all services successfully.

If you continue to experience issues logging into the Signifyd console or seeing a blank page, please try the following solution. https://community.signifyd.com/support/s/article/access-orders

Should you have any other questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
- Policy creation: Successful when creating, saving, or modifying a policy
Mar 14, 13:55 PDT

Identified - We are experiencing intermittent "Console Server Errors" when attempting to create customer policies. This is not impacting order processing, and the rest of Signifyd's services are functional.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Degraded performance:
- Policy creation: Will receive an error when attempting to create or save a policy

Operational:
- Case Creation: Cases are being processed as usual
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders
Mar 14, 13:23 PDT

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.