Signifyd Status

All Systems Operational

Order Review Operational

API & Webhooks Operational

Case retrieval Operational

API Operational

Webhooks Operational

Console and Reporting Operational

Reporting Systems Operational

Console Operational

Email Notifications Operational

3rd Party Integrations Operational

Shopify Operational

BigCommerce Operational

Support Operational

Ticketing Systems Operational

Phone Systems Operational

Knowledge Base Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 13, 2021

No incidents reported today.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

API Server Errors

Resolved - The "API Server Errors" issue has been resolved and all users should be able to view cases in the Signifyd Console successfully.

Should you have any other questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Apr 9, 12:03 PDT

Investigating - We are experiencing an intermittent "API Server Errors" when orders are being sent via the case create API.

Additionally, some users may be unable to successfully view cases within the Signifyd console due to server timeout errors.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Apr 9, 11:38 PDT

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

Console Date Filter Adjustment to Locate Orders within the Signifyd Console - Search Issue

Resolved - This incident has been resolved.
Apr 2, 08:26 PDT

Identified - We are experiencing issues affecting cases showing up in our console. We are still able to successfully receive and process all submitted cases.

To locate orders that you are not able to see in the console please follow this quick filter adjustment.
>> Please adjust your "Filter & Sort Cases" end date to July 1, 2021.

Please note, this is a temporary workaround until we push a fix. Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders by updating the end date to July 1, 2021
- Case Creation: Submitted cases are being received
- Case Retrieval: Case status information is available via API on all “processed” orders
- Web hook Responses: Web hook responses are sent on all “processed” orders. Unsuccessfully web hooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Apr 1, 09:20 PDT

Apr 1, 2021

Console date filter adjustment to locate orders within the Signifyd console - Search issue

Resolved - The "Console date filter adjustment to locate orders within the Signifyd console - Search issue" has been resolved.

Should you have any other questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Apr 1, 07:29 PDT

Identified - We are experiencing issues affecting cases showing up in our console. We are still able to successfully receive and process all submitted cases.

To locate orders that you are not able to see in the console please follow this quick filter adjustment.
>> Please adjust your "Filter & Sort Cases" end date to July 1, 2021.

Please note, this is a temporary workaround until we push a fix!

Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders by updating the end date to July 1, 2021
- Case Creation: Submitted cases are being received
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Mar 31, 21:28 PDT

Mar 31, 2021

Mar 30, 2021

No incidents reported.