Signifyd Status

All Systems Operational

Order Review Operational

API & Webhooks Operational

Case retrieval Operational

API Operational

Webhooks Operational

Console and Dashboards Operational

Dashboard Operational

Console Operational

Email Notifications Operational

3rd Party Integrations Operational

Shopify Operational

BigCommerce Operational

Support Operational

Ticketing Systems Operational

Phone Systems Operational

Knowledge Base Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 21, 2019

No incidents reported today.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

Dashboard Reporting Delay

Resolved - Users are now able to successfully populate report data within the Signifyd reporting dashboard and able to export information.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard and able to export information.
Aug 10, 22:21 PDT

Identified - We are experiencing a delay in updating the “Reporting Dashboard” data due to an intermittent operation issue.

All cases are being submitted successfully and receiving a guarantee decision, but you may notice a delay in the orders appearing in the “Reporting Dashboard.”

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Aug 10, 15:26 PDT

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.