All Systems Operational
Order Review ? Operational
API & Webhooks Operational
Case retrieval ? Operational
API Operational
Webhooks ? Operational
Console and Dashboards Operational
Dashboard Operational
Console ? Operational
Email Notifications Operational
3rd Party Integrations Operational
Shopify Operational
BigCommerce Operational
Support Operational
Ticketing Systems Operational
Phone Systems Operational
Knowledge Base Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2019

No incidents reported today.

Jul 15, 2019
Dashboard Reporting Delay
Resolved - This incident has been resolved.
Jul 15, 22:53 PDT
Identified - We are experiencing a delay in updating the “Reporting Dashboard” data due to an intermittent operation issue.

All cases are being submitted successfully and receiving a guarantee decision, but you may notice a delay in the orders appearing in the “Reporting Dashboard.”

We have identified the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Jul 15, 17:55 PDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Dashboard Reporting Delay
Resolved - We have resolved the delay in updating the "Reporting Dashboard."

Should you have any questions, please contact us via the support portal: https://community.signifyd.com/support
Jul 11, 21:03 PDT
Identified - We are experiencing a delay in updating the “Reporting Dashboard” data due to an intermittent operation issue.

All cases are being submitted successfully and receiving a guarantee decision, but you may notice a delay in the orders appearing in the “Reporting Dashboard.”

We have identified the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Jul 11, 14:42 PDT
Jul 10, 2019
For Shopify merchants only
Resolved - Orders processed through Shopify Payments are now being captured/voided successfully. Please allow a little time for signifyd to reprocess all requests to shopify now that the issue related to capturing payment has been addresses.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard and able to export information.
Jul 10, 16:43 PDT
Identified - It has been identified that orders placed within the Shopify platform are currently undergoing an interruption in service where merchants using Shopify payments are experiencing a delay with payments being captured or voided.

For those who have auto-fulfillment enabled in their Signifyd integration settings, and rely upon Signifyd's Guarantee decision to capture and/or void payment, payments will be updated accordingly once this is resolved.

Shopify is working on finding a solution for this as quickly as possible. You can subscribe to updates if you would like to be updated as soon as this is resolved here:
https://status.shopify.com/

Please note this incident is causing Shopify Payments ONLY to be:
- Delayed in capturing/cancelling due to the payment cannot be captured or voided.
------------------------------

Operational for Non Shopify Created Orders:
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Jul 10, 16:14 PDT
Console Search Delays
Resolved - Users are now able to view all current orders in the Signifyd Console.

Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
Jul 10, 14:51 PDT
Investigating - We are experiencing issues affecting cases showing up in our console. We are still able to successfully receive and process all submitted cases. Due to the delay, received cases may not immediately show in the Signifyd Console but you should receive all associated webhook notifications. Your cases will be visible within the Signifyd Console as soon as our case processing delay is caught up.

Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard for all “processed” order and able to export information.
Jul 10, 14:12 PDT
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

No incidents reported.

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