Signifyd Status

All Systems Operational

Order Review Operational

API & Webhooks Operational

Case retrieval Operational

API Operational

Webhooks Operational

Console and Reporting Operational

Reporting Systems Operational

Console Operational

Email Notifications Operational

3rd Party Integrations Operational

Shopify Operational

BigCommerce Operational

Support Operational

Ticketing Systems Operational

Phone Systems Operational

Knowledge Base Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 25, 2022

No incidents reported today.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

Console Login Error

Resolved - The "Console Login Error" has been resolved and all users should be able to log into the Signifyd Console successfully.

If you continue to experience issues logging into the Signifyd console or seeing a blank page, please clear the browser cache and cookies then log back in the Signifyd Console once more.

Should you have any other questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Web hook Responses: Web hook responses are sent on all processed orders. Unsuccessful web hooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and are able to export this information.
May 17, 06:30 PDT

Investigating - We are experiencing an intermittent "Console Login Error" when attempting to log into the Signifyd Console. Some users are not able to successfully log into the Signifyd Console to view or search for processed orders.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Case Creation: Submitted cases are being received and queued for processing
- Case Processing: Submitted cases are successfully processed
- Case Retrieval: Case status information is available via API on all processed orders
- Web hook Responses: Web hook responses are sent on all processed orders
May 17, 06:00 PDT

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Email Notifications Delay

Resolved - All email alerts are being processed. You will notice a delay in guarantee response and score while we process the backlog.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
May 13, 11:21 PDT

Identified - We are experiencing a delay in the processing of email notifications for recently submitted orders due to an intermittent operation issue. All orders are being submitted successfully. You can view the guarantee decisions by logging into the Signifyd console at https://app.signifyd.com

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and processed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
May 13, 11:05 PDT

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.