All Systems Operational
Uptime over the past 90 days. View historical uptime.
Order Review ? Operational
API & Webhooks Operational
Case retrieval ? Operational
API Operational
Webhooks ? Operational
Console and Reporting Operational
Reporting Systems Operational
Console ? Operational
Email Notifications Operational
3rd Party Integrations Operational
Shopify Operational
BigCommerce Operational
Support Operational
90 days ago
100.0 % uptime
Today
Ticketing Systems Operational
Phone Systems Operational
Knowledge Base Community ? Operational
Signifyd.com ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 18, 2025

No incidents reported today.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Console Search Delays
Resolved - This delay should be fixed, and now all the cases should start showing correctly in the Signifyd console and Shopify console.
Jan 16, 16:19 PST
Monitoring - We are monitoring the issue reported by Shopify that is causing webhooks to be delayed.
https://www.shopifystatus.com/incidents

This delay results in orders not processing to Signifyd in realtime, therefore a delay in order tags and capturing/voiding authorized payments.

Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support
Jan 16, 10:58 PST
Investigating - We are experiencing issues affecting Shopify orders showing up in our console. We are still able to successfully receive and process all submitted orders. Due to the delay, Shopify orders may not immediately show in the Signifyd Console but you should receive all associated webhook notifications. Your orders will be visible within the Signifyd Console as soon as our search delay is caught up.

Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent order are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
Jan 16, 10:01 PST
Reporting Delay
Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent order are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
Jan 16, 02:20 PST
Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue.

All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent order are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Jan 16, 00:41 PST
Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

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