Identified - We are experiencing a delay in updating the “Reporting Dashboard” due to an intermittent operation issue. https://app.signifyd.com/reports

All cases are being submitted successfully and showing up within the console view, but you may notice a delay in the orders appearing in the “Reporting Dashboard.”

Unaffected:
- Case Processing: Submitted cases will be created
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders
Sep 20, 18:30 PDT

Identified - Some users are reporting intermittent "Console Server Error" when attempting to log into the Signifyd Console. We are investigating the issue and will update the status once additional information is available.

Should you have any questions, please contact us via the support link under the Help section.

Affected:
- Console Access: Users may be unable to successfully log into the Signifyd Console and view processed orders

Reporting dashboard - Users may be unable to successfully populate report data within the Signifyd reporting dashboard or be able to export information.

Unaffected:
- Case Creation: Submitted cases are being received and queued for processing
- Case Processing: Submitted cases are successfully processed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders
Sep 20, 15:38 PDT

Identified - We have been experiencing a delay in processing of submitted cases due to an intermittent operation issue. All cases are being submitted successfully and queued, but you may notice a delay in response and score while we process the backlog. All submitted backlogged orders are expected to be fully processed.

Should you have any questions, please contact us via the support link under the Help section.

Affected:
- Case Processing: Submitted cases are backlogged while experiencing a delay in processing

Unaffected:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders
Sep 20, 15:15 PDT

Identified - We are experiencing a delay in updating the “Reporting Dashboard” due to an intermittent operation issue. https://app.signifyd.com/reports

All cases are being submitted successfully and showing up within the console view, but you may notice a delay in the orders appearing in the “Reporting Dashboard.”

Unaffected:
- Case Processing: Submitted cases will be created
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders
Sep 18, 11:28 PDT