Signifyd Status

All Systems Operational

Order Review Operational

API & Webhooks Operational

Case retrieval Operational

API Operational

Webhooks Operational

Console and Dashboards Operational

Dashboard Operational

Console Operational

Email Notifications Operational

3rd Party Integrations Operational

Shopify Operational

BigCommerce Operational

Support Operational

Ticketing Systems Operational

Phone Systems Operational

Knowledge Base Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 19, 2019

No incidents reported today.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

For Shopify merchants only - Delay in orders sent to Signifyd

Resolved - Shopify orders are now being processed successfully and in real time.

Should you have any questions, please contact us via the support portal: signifyd.com/support
Nov 12, 15:13 PST

Identified - Shopify Orders:
It has been identified that orders placed within the Shopify platform are currently undergoing an interruption in service. This is causing Shopify orders to be delayed sent to Signifyd.
Please see more specific details on the Shopify status page https://status.shopify.com

Signifyd is Fully Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and processed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard for all “processed” order and able to export information
Nov 12, 12:33 PST

Nov 11, 2019

Webhook Processing Delays

Resolved - This incident has been resolved.
Nov 11, 18:12 PST

Update - We are continuing to monitor for any further issues.
Nov 11, 18:11 PST

Update - All webhooks are back to processing as normal. Additionally, we are attempting to retry all webhooks that previously failed. Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard and able to export information.
Nov 11, 18:10 PST

Monitoring - We are experiencing a delay in the processing of webooks for recent submitted orders and order reviews due to an intermittent operation issue. All orders are being submitted successfully. You can view the guarantee decisions by login into the Signifyd console at https://app.signifyd.com

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and processed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard for all “processed” order and able to export information.
Nov 11, 13:08 PST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

Signifyd Webhook Delays

Resolved - We are experiencing a ~20 minute delay in the processing of webooks for recent submitted orders and order reviews due to an intermittent operation issue. All orders are being submitted successfully. You can view the guarantee decisions by login into the Signifyd console at https://app.signifyd.com
Nov 6, 07:00 PST

Nov 5, 2019

No incidents reported.