Signifyd Status

All Systems Operational

Order Review Operational

API & Webhooks Operational

Case retrieval Operational

API Operational

Webhooks Operational

Console and Dashboards Operational

Dashboard Operational

Console Operational

Email Notifications Operational

3rd Party Integrations Operational

Shopify Operational

BigCommerce Operational

Support Operational

Ticketing Systems Operational

Phone Systems Operational

Knowledge Base Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

Console Search Delays

Resolved - Users are now able to view all current orders in the Signifyd Console.

Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
Sep 12, 22:09 PDT

Identified - We are experiencing issues affecting cases showing up in our console. We are still able to successfully receive and process all submitted cases. Due to the delay, received cases may not immediately show in the Signifyd Console but you should receive all associated webhook notifications. Your cases will be visible within the Signifyd Console as soon as our case processing delay is caught up.

Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard for all “processed” order and able to export information.
Sep 12, 21:53 PDT

Reporting Dashboard Maintenance Announcement

Completed - The scheduled maintenance has been completed.
Sep 12, 21:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:05 PDT

Scheduled - The Dashboard will be under maintenance. During this time, all cases will be submitted successfully and receive a guarantee decision, but you may notice the orders not appearing in the “Reporting Dashboard” until the maintenance period ends.

Should you have any questions, please contact us via the support portal: signifyd.com/support
Sep 12, 14:04 PDT

Sep 11, 2019

No incidents reported.

Sep 10, 2019

Signifyd Console and API service interrupted

Resolved - We are experiencing an intermittent "Console and API Server Errors."
Sep 10, 11:30 PDT

Dashboard Reporting Delay

Resolved - Users are now able to successfully populate report data within the Signifyd reporting dashboard and able to export information.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard and able to export information.
Sep 10, 06:25 PDT

Update - We are continuing to work on a fix for this issue.
Sep 10, 06:23 PDT

Identified - We are experiencing a delay in updating the “Reporting Dashboard” data due to an intermittent operation issue.

All cases are being submitted successfully and receiving a guarantee decision, but you may notice a delay in the orders appearing in the “Reporting Dashboard.”

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Sep 9, 18:07 PDT

Sep 8, 2019

No incidents reported.