All Systems Operational
Order Review ? Operational
API & Webhooks Operational
Case retrieval ? Operational
API Operational
Webhooks ? Operational
Console and Reporting Operational
Reporting Systems Operational
Console ? Operational
Email Notifications Operational
3rd Party Integrations Operational
Shopify Operational
BigCommerce Operational
Support Operational
Ticketing Systems Operational
Phone Systems Operational
Knowledge Base Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023
Reporting Delay
Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Jan 26, 11:49 PST
Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue.

All cases/orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Jan 26, 10:20 PST
Jan 25, 2023
Reporting Delay
Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Jan 25, 14:27 PST
Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue.

All cases/orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Jan 25, 13:59 PST
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Reporting Delay
Resolved - Users are now able to successfully populate report data within the Signifyd “Reporting” systems and able to export information.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Jan 23, 06:47 PST
Identified - We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue.

All cases/orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Jan 23, 06:33 PST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.

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