Signifyd Status

BigCommerce Users Only - Processing Delays

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 05, 2022 - 07:15 PST

Identified - Due to a current issue at BigCommerce, we have been experiencing for BigCommerce orders a delay in case creation and processing for submitted cases due to an intermittent operation. Please see their website for further information https://status.bigcommerce.com/. We will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support

Unaffected:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Retrieval: Case status information is available via API on all processed orders
- Web hook Responses: Web hook responses are sent on all processed orders
Dec 05, 2022 - 06:17 PST

Order Review Operational

API & Webhooks Partial Outage

Case retrieval Partial Outage

API Partial Outage

Webhooks Partial Outage

Console and Reporting Operational

Reporting Systems Operational

Console Operational

Email Notifications Operational

3rd Party Integrations Operational

Shopify Operational

BigCommerce Operational

Support Operational

Ticketing Systems Operational

Phone Systems Operational

Knowledge Base Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2022

Unresolved incident: BigCommerce Users Only - Processing Delays.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

API Server Error All Clear

Resolved - The "API Server Errors" issue has been resolved and all users should be able to view cases in the Signifyd Console successfully.

Should you have any other questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Nov 30, 22:30 PST

Webhook / Email Processing Delays

Resolved - All webhooks and email alerts are being processed. You will notice a delay in webhook responses while we process the backlog.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Nov 30, 21:57 PST

Investigating - We are experiencing a delay in the processing of wehbooks and guarantee email alerts for recent submitted orders due to intermittent operation issues. All orders are being submitted successfully. You can view the order decisions by logging into the Signifyd console at https://console.signifyd.com/

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and processed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Nov 30, 20:08 PST

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Console Login Error

Resolved - The "Console Login Error" has been resolved and all users should be able to log into the Signifyd Console successfully.

If you continue to experience issues logging into the Signifyd console or seeing a blank page, please clear the browser cache and cookies then log back in the Signifyd Console once more.

Should you have any other questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Web hook Responses: Web hook responses are sent on all processed orders. Unsuccessful web hooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and are able to export this information.
Nov 28, 08:13 PST

Investigating - We are experiencing an intermittent "Console Login Error" when attempting to log into the Signifyd Console. Some users are not able to successfully log into the Signifyd Console to view or search for processed orders.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Case Creation: Submitted cases are being received and queued for processing
- Case Processing: Submitted cases are successfully processed
- Case Retrieval: Case status information is available via API on all processed orders
- Web hook Responses: Web hook responses are sent on all processed orders
Nov 28, 06:49 PST

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.