Identified - We are experiencing a delay in updating the “Reporting Dashboard” due to an intermittent operation issue. https://app.signifyd.com/reports

All cases are being submitted successfully and showing up within the console view, but you may notice a delay in the orders appearing in the “Reporting Dashboard.”

Unaffected:
- Case Processing: Submitted cases will be created
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders
Aug 20, 10:53 PDT
API Operational
Case creation   ? Operational
Case retrieval   ? Operational
Console   ? Operational
Webhooks   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018
Resolved - We have been experiencing a delay in processing of submitted cases due to an intermittent operation issue. All cases are being submitted successfully and queued, but you may notice a delay in response and score while we process the backlog. All submitted backlogged orders are expected to be fully processed.

Should you have any questions, please contact us via the support link under the Help section.

Affected:
- Email notification processing: There is a delay in approved/declined email notifications from being sent out.

Unaffected:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders
Aug 7, 17:46 PDT
Identified - We are currently working on restoring the approval/decline email notifications for orders that have been given a decision.
Aug 7, 17:14 PDT
Aug 6, 2018

No incidents reported.