All Systems Operational
Order Review ? Operational
API & Webhooks Operational
Case retrieval ? Operational
API Operational
Webhooks ? Operational
Console and Reporting Operational
Reporting Systems Operational
Console ? Operational
Email Notifications Operational
3rd Party Integrations Operational
Shopify Operational
BigCommerce Operational
Support Operational
Ticketing Systems Operational
Phone Systems Operational
Knowledge Base Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020
Resolved - All submitted orders are now being processed successfully and queued for a guarantee decision, but you may notice a delay in guarantee responses and scores while we are processing the case create backlog.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Jun 24, 15:32 PDT
Investigating - We are experiencing a delay in the processing of submitted orders and order reviews due to an intermittent operation issue. All orders are being submitted successfully and queued for a guarantee decision, but you will notice a delay in guarantee response and score while we process the case create backlog.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.
Jun 24, 14:38 PDT
Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.