Signifyd Status

All Systems Operational

Order Review Operational

API & Webhooks Operational

Case retrieval Operational

API Operational

Webhooks Operational

Console and Dashboards Operational

Dashboard Operational

Console Operational

Email Notifications Operational

3rd Party Integrations Operational

Shopify Operational

BigCommerce Operational

Support Operational

Ticketing Systems Operational

Phone Systems Operational

Knowledge Base Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2019

No incidents reported today.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

Order Review Processing Delay

Resolved - All submitted orders are now being processed successfully and queued for a guarantee decision, but you may have noticed a delay in response and score while we processed the case create backlog.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard and able to export information.
Oct 16, 21:36 PDT

Identified - We are experiencing a delay in the processing of submitted orders and order reviews due to an intermittent operation issue. All orders are being submitted successfully and queued for a guarantee decision, but you will notice a delay in guarantee response and score while we process the case create backlog.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard for all “processed” order and able to export information.
Oct 16, 20:56 PDT

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

Webhook Services Maintenance Announcement 2019-10-07

Completed - The scheduled maintenance has been completed.
Oct 7, 09:07 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 PDT

Scheduled - Signifyd is conducting a scheduled maintenance on our Webhook Services Monday (10/7) at 8:00am PT. The scheduled maintenance will last for approximately 1 hour. During this time, you may experience brief delays in webhooks being sent to your servers. Once the maintenance is over, any delayed webhooks or failed webhooks will be automatically sent by Signifyd.

During this maintenance all other services will not be impacted:
Shopify / BigCommerce auto fulfillment
Console Access: Users can successfully log into the Signifyd Console and view “processed” orders
Case Creation: Submitted cases are being received and queued for processing
Case Retrieval via GET call: Case status information is available via API on all “processed” orders

We appreciate your patience and understanding. If you have any questions or concerns, please contact www.signifyd.com/support
Oct 4, 12:25 PDT

Oct 6, 2019

No incidents reported.