All Systems Operational
Order Review ? Operational
API & Webhooks Operational
Case retrieval ? Operational
API Operational
Webhooks ? Operational
Console and Dashboards Operational
Dashboard Operational
Console ? Operational
Email Notifications Operational
3rd Party Integrations Operational
Shopify Operational
BigCommerce Operational
Support Operational
Ticketing Systems Operational
Phone Systems Operational
Knowledge Base Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2019

No incidents reported today.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Resolved - Shopify orders are now being processed successfully and in real time.

Should you have any questions, please contact us via the support portal: signifyd.com/support
Nov 12, 15:13 PST
Identified - Shopify Orders:
It has been identified that orders placed within the Shopify platform are currently undergoing an interruption in service. This is causing Shopify orders to be delayed sent to Signifyd.
Please see more specific details on the Shopify status page https://status.shopify.com

Signifyd is Fully Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and processed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard for all “processed” order and able to export information
Nov 12, 12:33 PST
Nov 11, 2019
Resolved - This incident has been resolved.
Nov 11, 18:12 PST
Update - We are continuing to monitor for any further issues.
Nov 11, 18:11 PST
Update - All webhooks are back to processing as normal. Additionally, we are attempting to retry all webhooks that previously failed. Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Case Creation: Submitted cases are being received and queued for processing
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried.
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard and able to export information.
Nov 11, 18:10 PST
Monitoring - We are experiencing a delay in the processing of webooks for recent submitted orders and order reviews due to an intermittent operation issue. All orders are being submitted successfully. You can view the guarantee decisions by login into the Signifyd console at https://app.signifyd.com

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Creation: Submitted cases are being received and processed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard for all “processed” order and able to export information.
Nov 11, 13:08 PST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019
Resolved - We are experiencing a ~20 minute delay in the processing of webooks for recent submitted orders and order reviews due to an intermittent operation issue. All orders are being submitted successfully. You can view the guarantee decisions by login into the Signifyd console at https://app.signifyd.com
Nov 6, 07:00 PST
Nov 5, 2019

No incidents reported.