Case Processing Delays (SYNC)

Incident Report for Signifyd

Resolved

We experienced a delay in the processing of case creation of Sync orders due to intermittent operation issues.
All sync cases are now being successfully processed with typical response times.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent order are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Posted Oct 04, 2023 - 22:00 PDT