This incident has been resolved. Should you have any other questions, please contact us via the support portal: signifyd.com/support
Posted Nov 02, 2022 - 16:19 PDT
Identified
We are experiencing an intermittent "API Server Errors" when orders are being sent via the case create and update API.
Additionally, some users may be unable to successfully view cases within the Signifyd console due to server timeout errors.
We are investigating the issue and will update the status page once additional information is available.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational: - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Posted Nov 02, 2022 - 16:15 PDT
This incident affected: Console and Reporting (Reporting Systems, Console) and API & Webhooks (Case retrieval, API, Webhooks).