API Server Errors

Incident Report for Signifyd

Resolved

We are experiencing an intermittent "API Server Errors" when orders are being sent via the case create API.

Additionally, some users may be unable to successfully view cases within the Signifyd console due to server timeout errors.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Posted May 08, 2020 - 20:00 PDT