This incident has been resolved. All submitted orders are now being processed successfully and queued for a guarantee decision, but you may have noticed a delay in response and score while we processed the case create backlog.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all “processed” orders - Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessfully webhooks are retried. - Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard and able to export information.
Posted Jun 23, 2019 - 04:45 PDT
Identified
We have been experiencing a delay in processing of submitted cases due to an intermittent operation issue. All cases are being submitted successfully and queued, but you may notice a slight delay in response and score while we process the backlog. All submitted backlogged orders are expected to be fully processed.
Should you have any questions, please contact us via the support link under the Help section.