Users are now able to successfully populate report data within the Signifyd reporting dashboard and able to export information.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting Dashboard: Users are able to successfully populate report data within the Signifyd reporting dashboard and able to export information.
Posted Feb 14, 2020 - 17:37 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 14, 2020 - 16:53 PST
Identified
We are continuing to work on a fix for this issue.
Posted Feb 14, 2020 - 16:38 PST
Investigating
We are experiencing a delay in updating the Reporting data due to an intermittent operation issue.
All cases are being submitted successfully and receiving a guarantee decision, but you may notice a delay in the orders appearing in the “Reporting Dashboard.”
We are investigating the issue and will update the status page once additional information is available.
Should you have any questions, please contact us via the support portal: signifyd.com/support
Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
Posted Feb 14, 2020 - 14:29 PST
This incident affected: Console and Reporting (Reporting Systems).